Help that isn't helpful - major vent

I hate using a tool & then having the help portion of the tool fail me! I am not a stupid user. After 8 years at Microsoft I feel I have a basic understanding of how to use software. Crud I even teach a class in how to use computers for senior citizens at the local library. I've been singing the praises of Blogspot & now I find that I can't find a way to ask simple questions without jumping thru hoops.

Problem:
After writing a very long post, I went to highlight the words using the standard Microsoft tool, hold the shift key & scroll to highlight all the words you want. Unfortunately in the middle of this process all of my words vanish from the screen!! Vamoose, no sayonara, nothing. However, at the bottom of the screen is a button that is for saving, text beside it says draft autosaved at 11:50pm. So I figure, gee I've only lost a few moments of typing. I'll go open the draft & recover my text. Big not fun issue: no draft shows for after 11:27 pm... so where are my words and where is my last draft that was "autosaved". Why can't I access it?
Now being a semi-brained twit I go to help to find answer on how to recover the long text that was lost... then I get sent into limbo help land... I end up at Google help for adsense... not what I was looking for... try again, end up in a blogspot group, that sez I can't post a question because I'm not a member. Big deep breath, now we chase out to Blogger tips & tricks for dummies.... nothing there either. doesn't seem to be an English language query base (Microsoft has an online support system called Knowledgebase, that lets you type the problem in English & then the "system" parses the language & goes looking for possible answers.) A little website called Ask.com uses that type of query engine.
Still no joy, and now it tells me that I can't post a question to any group because I'm not a member. Sigh, apply for membership, get membership, still no joy. So now I'm looking for any button that will let me ask a question of the folks whom are supporting Help.... where they are I don't know but I suspect that the foxhole is deep & the entrance is mined. The two buttons at the top of the page are gated with statements like TOS questions/complaints only... Bx questions only.. all limited and not on the topic for posting a general question. So now I hunt through the entire page until I find a comments button on how the help tool is doing.... Um well, let's just say I really tried to be a lady when I posted all of these issues to that comments response. I view all of these things to be major bugs within the system.

1. You should be able to trust autosaved drafts to be accessible to you
2. You should be able to easily find a way to look in help for the answer to the problem
3. You should always be able to find a button that leads you to a support screen, always.

The system shouldn't randomly move your cursor about the page and it should be easy to do formatting on screen. These are basic fundamentals of using computers. Anytime you surprise the user in a negative way it is a bad thing. User experience is a BIG issue at Microsoft. Anytime a user whined, complained or just wanted to say hello there is someway for them to do so and someone on the other end to answer. Especially if folks are participating in a beta release of the product. Make that MOST especially.

When I get the anwers to my questions I'll post them here. I promise. But I'm not gonna hold my breath. And while I'm waiting I think I'll start checking out other blogspots... sigh